Why Choose Livyaa
Frequently Asked Questions
Your most common questions, answered.
Is the massager safe to use every day?
Yes — SootheTouch is engineered for daily use and mimics real therapist-style kneading. It’s gentle, safe, and supports long-term neck and shoulder relief.
How long should each massage session be?
Most people use it for 10–15 minutes. You can go longer depending on your comfort and tension levels.
Does it help with chronic neck or shoulder tension?
Absolutely. It targets deep stiffness caused by posture, stress, long work hours, and tech-neck — exactly what most customers buy it for.
Can I use it on other parts of my body?
Yes — it works on the neck, shoulders, back, hips, legs, and more.
Does it have heat? Is it safe?
Yes. The built-in heat provides gentle, controlled warmth that promotes circulation and helps melt stubborn tension safely.
Is the device rechargeable?
Yes — a full charge typically lasts 2–4 hours depending on intensity and heat usage.
What comes in the box?
Your SootheTouch device, adjustable support strap, USB charging cable, and quick-start guide.
Do you offer a warranty?
Yes — every order includes a 1-Year Replacement Warranty plus our 30-Day Comfort Guarantee.
What if it doesn’t work for me?
No worries — simply return it within 30 days for a full refund. Your comfort is our priority.
How long does shipping take?
Most orders arrive in 5–12 days. All packages include tracking + insurance.
Is it loud?
No — it’s engineered for ultra-quiet operation so you can use it while working, watching TV, or relaxing.
Can I use it while lying down?
Yes — it works sitting, lying down, or reclining. The strap helps secure it in any position.
Is it good for seniors?
Yes — it’s gentle, safe, and helps older adults reduce stiffness and improve mobility.
Does it help with headaches?
It may reduce tension headaches caused by tight neck muscles, though it is not a medical treatment for migraines.
